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Frequently Asked Questions

How do I register to use secure online services?
Use the Create a New CDPH Account page to create an online account.

What if I forget my password?
You can reset your password using the Forgot My Password page.

What are the password requirements?
Password requirements:
_ Must not be shared.
_ Must be 8 characters or more in length.
_ Must not be a word found in the dictionary, regardless of language.
_ Must not contain first name, last name, or middle name.
_ Must be changed at least every year.
_ Must not be the same as the previous password.
_ Must be changed immediately if revealed or compromised.
_ Must contain at least one UPPER case letter, one lower case letter, one number and can contain special (punctuation) characters ($, %, @, %, ?, !).